# rate limit

@LaTanya Robinson is blocked by a rate limit error and prompted to upgrade despite holding an active Pro membership.

## Stakeholder
| Stakeholder          | Role        | Status   |
|----------------------|-------------|----------|
| @LaTanya Robinson    | Reporter    | {bg:red}Blocked{/bg} |
| @mike                | Engineering | {bg:orange}Reviewing{/bg} |

**Proposed Troubleshooting**
- Perform a hard refresh (Ctrl+Shift+R or Cmd+Shift+R).
- Log out and log back in to force a refresh of the session state and plan tier.

**Open Questions**
- Does the Pro subscription appear correctly in the account settings UI, or is there a discrepancy with the billing provider?
- Did the hard refresh or re-logging resolve the access block?

!divider[Technical Context]

> [!WARNING]
> The system is misreading the active plan tier, suggesting a synchronization failure between the payment processor and the platform's entitlement layer. @mike is tagged for a backend audit. LaTanya Robinson reports a rate limit blocker despite an active Pro subscription renewing May 11, 2026. Richard Feynman provides troubleshooting steps and escalates the issue to Mike for a backend review of entitlement synchronization.

By [LaTanya Robinson](/content/public/profiles/latanyar_289435/index.html)

## Public Forum

### To Do

LaTanya Robinson

- Low
- Overdue

# rate limit

@LaTanya Robinson is encountering a rate limit error and being prompted to upgrade despite holding an active Pro membership. This appears to be a backend session or entitlement sync issue rather than an account status error.

|     |     |     |
| --- | --- | --- |
| Stakeholder | Role | Status |
| @LaTanya Robinson | Reporter | Blocked |
| @mike | Engineering | Reviewing |

## Technical Context

The system is misreading the active plan tier, suggesting a synchronization failure between the payment processor and the platform's entitlement layer. @mike is tagged for a backend audit.

---

May 1, 2026

---

rate limit | Socra

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